Keep It Simple!

I'm getting very excited about attending Celebration next week. After reading Gary's recent blog on Celebration I'm wondering what they are going to be doing next. Whatever it is I know they will make it fun and exciting. Since our new President came on board I never know what to expect at these meetings. In the old days I knew most of what would happen before it actually happened but now there are surprises all the time.

Several of us are using Celebration as the beginning of our Fresh Start. We'll find out all the news, see the new product introductions and make our plans. Still following that idea of keeping it simple.

So, how can you keep it simple. First of all, focus on selling. Not everyone is a born salesperson so if you're not, then ask someone who is...........or pick up a book on selling. Even though you can pick up some great tips I believe that you also must be yourself, love what you do and honestly love to help others as well.

Let's face it - if you love the product and have seen results.............then you can share with someone......... offer that outstanding customer service and your business is way ahead of all the others. In the next few days think of what you would want someone to do for you. What kind of customer service or special customer perks would make you a loyal customer. Even better, ask your customers what would make them stay with you.

Some clients want the personal attention - they want you to visit with them, to try all the products, wear the colors and they want you to personally deliver. Other clients want to order online and have it appear at their door. The only way to find out who wants what is to ask and I think it would be a great idea to have a client profile on each client with notes on what is important to them. This would help you offer great customer service and keep them coming back.

Listening is key to everything. Don't we often talk more than listen. If you carefully listen to what the client is saying you can learn what she needs and loves. In our excitement about all the fabulous products we can often talk ourself right out of a sale because we're not listening to what the client really wants. And additionally it will help if we just share on a "need to know" basis. Sometimes we just tell clients so much, it's overwhelming. Keep it simple, Sell our products, offer Great Customer Service and Listen. Some really simple things we can practice every day.